Shipping & Returns

SHIPPING

 

Do you want to order plant pots online? Are you looking for the most beautiful accessories to showcase your plants? We guarantee that your order will be dispatched no later than the day after your order!

Worried about receiving your damaged purchases? Rest assured, we've got you covered! Your purchases will be packaged in a variety of recycled packaging that will protect them during transport.

Leafy Design offers you three different ways to receive your pots, planters and plant accessories that you order from the online store. You can choose your preferred delivery or pickup option when placing your order. 

SHIPPING BY MAIL:

Leafy Design offers you free shipping by mail anywhere in Canada when you order for $ 125 or more (before taxes) in the online store. All products, including items already discounted, are eligible for this promotion.

The rates for mailing orders under $ 125 are calculated automatically when you are in the process of placing your order. Mailing is available anywhere in Canada, regardless of the amount of your order.

Shipping charges are not refundable.

All orders are shipped by Canada Post expedited parcel.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number to track the status of your delivery. Unfortunately, once your order has been dispatched, we cannot guarantee a delivery time. We can only guarantee that your order will be dispatched no later than the day after your order.

If your package appears to have been lost in transit, please contact info@leafydesign.ca to request verification from the carrier.

 

PICKUP:

Leafy Design offers you the option of pickup allowing you to travel the same day or in the following days to collect your purchases.

When ordering and entering your shipping information, you must select the "Collect" option.

Pickup is by appointment only as Leafy Design is an exclusively online store. Before moving, you must call 1-819-919-4227 or write to info@leafydesign.ca to make an appointment.

The pickup address is located at 4750 Chemin-de-Sainte-Catherine, Sherbrooke (Quebec) J1N 0E7.

 

DELIVERY WITHIN A 15 KM RADIUS:

Nothing is easier than ordering plant pots online and having them delivered in no time! Leafy Design offers local delivery within a 15 km radius of its pickup location located at 4750, Chemin-de-Sainte-Catherine, Sherbrooke (Quebec) J1N 0E7.

The cost of local delivery is only $ 5. When placing your order, select the "Local delivery" option.

It is important to enter your email and phone number so that our delivery person can make sure that your purchases are delivered while you are on the premises.

Shipping charges are not refundable.

 

RETURNS

 

The goal of Leafy Design is to make every customer a customer for life; we will do whatever it takes to make sure you are satisfied.

 

REFUND :

Any request for reimbursement must be sent to Leafy Design within 30 days of receipt of the order.

Shipping costs for returning merchandise are at the expense of the consumer and are non-refundable. All return packages must be fully insured by the consumer. Leafy Design will not assume any responsibility, nor any refund or compensation in the event of loss, theft or mismanagement of the returned package. 

The return address is 4750, Chemin-de-Sainte-Catherine, Sherbrooke (Quebec) J1N 0E7.

You must make sure that the item (s) returned are in their original condition and unused, otherwise you will not be refunded. Before shipping the items for return, please make sure they are repackaged carefully in their original packaging (box, bubble wrap / cartons, etc.) and the same way they were received, the everything to ensure their protection during transport. No refund will be made in the event that Leafy Design receives the damaged item (s) when they have not been carefully repackaged in their original packaging. Please fill in your order number in the box and note that this is a refund. Finally, send an email to info@leafydesign.ca to notify the store of your refund request and the reason you want a refund.

All refunds will be applied to the original method of payment, excluding shipping charges, within 5 business days from the date of receipt of the return package at Leafy Design's address.

 

DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or defective, please contact info@leafydesign.ca within 5 working days from the date of receipt. You will need to send photos of the damaged or defective item in your email. The damaged or defective item and the original packaging must appear in the photos.

After analysis, if the item has indeed been received damaged or defective, Leafy Design will issue a refund or ship a replacement item to the satisfaction of the consumer.

No refund or exchange will be accepted for breakages or defects caused by the fault of the consumer himself.

 

QUESTIONS?

 Nothing could be easier than ordering plant pots online, accessories or black soap :)! 

Email us at info@leafydesign.ca or call us at 1-819-919-4227

 

GOOD SHOPPING :) 

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